Return Policy for Melissa & Doug Toys, Montessori Toys, Maxim Treehouses, Bearington Collection, Blue Orange Games

Out of the Toy Box

Out of the Toy Box

Returns Policy: Our returns policy is simple: we want you to be pleased with your item/s. If for any reason you are unhappy with your purchase, just return the new, unused, sealed item to us, in the original shipping box, within 30 days. It is easy and the instructions are in your box. Contact us if you need a replacement copy emailed to you. You help us keep our prices low by adhering to these basic requirements. Please allow 3 weeks to process your return. Thank you!

Please Note: Shipping/handling costs and return shipping costs are not refundable. If your order received Free Shipping originally, and the original order total now falls below the free shipping amount, a return restocking or handling charge will be added equal to the shipping expense we incurred in sending the original shipment.

General returns are accepted within 30 days of delivery if...

The product(s) are still "Like New" and "Unopened" in the original packaging.
The product(s) arrive Postage Paid.
A return authorization is obtained before it is shipped back to us.*

We recommend that you purchase insurance when returning merchandise as we cannot issue refunds/exchanges on items lost or damaged in return shipping.

Shipping Damage : we will process the claim for a full refund or replacement if...

We are notified within 7 days of delivery.
Item is repackaged using the original packaging and box and made available for the shipper to pick up.
Further instructions and a return authorization is obtained before it is shipped back to us.*

Shipping damage is a rare occurrence here at Out of the Toy Box. But, when it does take place, we do all we can to take as much of the frustration out of the claims process for you as is possible. We file the paperwork and make the phone calls and are usually able to send your replacement within 1-2 business days. Just let us know when the shipper has reclaimed the damaged item and your replacement will be on its way!

Shipping Errors seldom happen here at Out of the Toy Box, but when they do we will correct the mistake as quickly as possible with as little inconvenience to you as we can. If you believe we have made a mistake with your order...

Please notify us, using the Contact Us form within 7 days of delivery.
We will give you further instructions with a minimum of inconvenience, no expense to you and get your correct item to you immediately.

*To obtain a return authorization, please use the Contact Us form for fastest response. Our authorization will contain further instructions for returning the product(s).

Cancellations We pride ourselves on fast, safe shipping. Although our official policy states items will ship out within 1-3 business days, oftentimes they are actually shipped same day, sometimes within an hour! Once an item is shipped we cannot cancel the order. So, please be certain about your purchase before completing payment. Refer to the returns and refund policy if you tried to cancel a order that was already shipped.

For information on the Melissa & Doug lifetime warranty, please see the Warranty Page.

For information on the Maxim warranty, please see the Warranty Page.

So, who are we ? So, how much is shipping? So, what's new? So, how do I pay? So, what about security?

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